Next time you visit at drive-thru at McDonald's, your order will be taken by a computer!
The fast food chain is now testing out a voice-driven program that is similar to Alexa or Siri in drive-thru lanes to help speed up service. That means the voice you hear when you place your order might not be a real person. McDonald's has been focusing on reducing drive-thru time for customers especially with their surge of drive-thru traffic due to the COVID-19 pandemic.
Do you think this will help speed up the process?